Refunds & Returns
We reserve the right to reduce the refund amount (excluding delivery costs) to reflect any reduction in value of the Goods, when damage has occurred following mishandling or misuse. Should a full refund be issued prior to an inspection of goods and the goods are found to be defected, an appropriate amount must be paid.
There are no refunds for Postage and Packaging.
We will make any refunds of faulty goods due as soon as possible.
If you are exercising your right to change your mind then:
If the products are goods, your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.
In all other cases, your refund will be made within 14 days of you telling us you have changed your mind, subject to the following:
When you return Goods to us.
When returning goods wrongly supplied or which have been incorrectly described, provided the Goods are returned as new in their original packaging, these items shall be refunded, exchanged or replaced if returned within 30 days of the original date of purchase proof of purchase is supplied.
We will usually process the refund due to you as soon as possible thereafter. For any entitlement to be due, the returned Goods must be in the same condition as when issued and in the original packaging, with the product documentation. The Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber shall invalidate any refund due to you) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions
“Special Order” means any Goods that are not held in stock by us (a non-stock item) and are therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders that are manufactured specifically as per your request are non-refundable except at our sole discretion. We reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.”
We will normally refund any money received from you using the same method originally used by you to pay for your purchase.